VenueVerdict’s three modules allow hotels and meeting venues to assess experiences along the entire customer journey; covering the initial enquiry and the hospitality experience itself:
The VenueVerdict package combines the Sales Enquiry Performance survey, (previously Meetings Benchmark Tracker), Event Planner feedback and GuestRate Satisfaction surveys.
Multi-channel, multi-lingual and multi-national mystery shopping gives an impartial view of customer experiences when enquiring for meetings, events, groups, rooms and extended stays.
Results are delivered through an enterprise-class, proprietary insight platform allowing collaboration and providing up-to-the-minute insight into customer behaviour, attitude and advocacy. Reporting permissions give access to single-unit, regional, national and global results.
Competitor benchmarking allows clients to compare against the best in class and industry averages.